A Pharmacist on Your Team, Not on Your Payroll
Remote pharmacist support for independent and specialty pharmacies that are short a pharmacist. We take prior authorizations and problem claims off your bench so your pharmacist can fill and counsel.
One pharmacist short is a bad day. A month of it is a backlog.
Independent pharmacies run on thin staffing. When a pharmacist leaves or goes on leave, the work that doesn't touch a patient at the counter is the first to slip, and it's the work that costs you prescriptions.
- Prior authorizations sit in a folder for days
- Your pharmacist spends lunch on hold with insurers
- Patients leave without their medication and don't come back
- You've been trying to hire a pharmacist for months
- A vacation means cutting hours
We own your prior authorization queue
A prior authorization only pays off if someone finishes it. We work each request from rejected claim to final decision, and you can see where every one stands at any time.
Catch
We flag every claim rejected for prior authorization the day it comes in, so nothing ages in a pile.
Build
We gather what the payer wants: diagnosis, prior therapies, chart notes. When something's missing, we call the prescriber's office for it.
Submit
A pharmacist writes the clinical rationale and submits through the payer's portal or form.
Follow up
We chase pending requests and answer payer questions before a request stalls or expires.
Close
Approved, we tell your staff it's ready to fill. Denied, we draft the appeal or recommend a covered alternative to the prescriber.
What you see every week
- Every open request and where it stands
- Days from rejection to decision
- Approvals, denials, and appeal outcomes
- Prescriptions recovered that would have walked out the door
You set the scope
Hand us every PA, or only the hard ones: specialty drugs, biologics, oncology, anything that needs a pharmacist's clinical argument. We agree on the handoff in the first call.
Start With Your PA BacklogThe desk work that keeps your pharmacist off the counter
Clinical Rejects & Complex Claims
DUR rejects, quantity limits, step therapy, and coordination-of-benefits problems, worked through with the payer or the prescriber.
Prescriber Clarifications
Incomplete or clinically questionable prescriptions resolved with the prescriber's office, so your staff isn't stuck on hold.
Remote Prescription Processing
Data entry and pharmacist data review during your busiest hours, where your state's rules allow remote processing.
Coverage Help
Extra pharmacist hours for vacations, sick days, flu season, and hiring gaps. Your on-site pharmacist stays in charge; we take the desk work.
Patient Callbacks & Adherence
Refill-due calls, therapy check-ins, and follow-up on new starts, documented in your system.
Medication Reviews (MTM)
Comprehensive medication reviews and targeted interventions for your Medicare Part D patients.
Get patients on therapy faster
Specialty referrals stall at intake, benefits, and assistance paperwork. We add pharmacist capacity at each of those points.
Intake & benefits investigation
New referrals worked from receipt to a clear answer on coverage, cost, and next steps.
Clinical assessments
Pharmacist assessments at onboarding and before refills, documented to your protocols.
Copay and assistance enrollment
Manufacturer copay programs and foundation assistance applied for, so cost doesn't stop therapy.
Accreditation paperwork
Documentation and policy support when you're preparing for, or maintaining, specialty accreditation.
No FTE. No long setup.
Pick the shape that fits your gap. You can change it as your staffing changes.
Queue ownership
We own a workload end to end, usually prior authorizations. You see the queue; we clear it.
Block hours
A set number of pharmacist hours each week, pointed at whatever is backed up.
Surge help
Short-term support for vacations, flu season, or the gap while you hire.
Need a one-time fix instead? Our prior authorization workflow review maps where your PAs stall and hands you a process your staff can run.
What's piling up at your pharmacy?
Tell us what's backed up and how many hours you're short. We'll respond within one business day to set up a quick call.